Free shipping on orders over R500 Tidy home, tidy life 7-day easy returns Free shipping on orders over R500 Tidy home, tidy life 7-day easy returns Free shipping on orders over R500 Tidy home, tidy life 7-day easy returns Free shipping on orders over R500 Tidy home, tidy life 7-day easy returns
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Shipping & Returns

TidyNook Shipping Policy

Last updated: 31 July 2026

At TidyNook, we want to get your order to you as quickly and reliably as possible. Please read below for details on delivery times, courier partners, and your rights as a South African consumer.

1. Delivery Timeframes

Orders are delivered via Aramex (Store-to-Door) and typically arrive within 8-11 business days from the date of dispatch.

Please note:

  • Business days exclude weekends and South African public holidays
  • Delivery times are estimates based on courier performance and are not guaranteed
  • Delays may occur due to high order volumes, remote locations, customs processes (if applicable), weather, or other circumstances beyond our control

2. Our Commitment Under South African Law

In terms of the Consumer Protection Act 68 of 2008, we are required to deliver your order within 30 days of purchase, unless a different timeframe has been agreed with you.

If your order has not arrived within 30 days of purchase, you have the right to:

  • Cancel your order and receive a full refund, or
  • Request that we resend the item

We will always work with you to resolve delivery issues promptly and in line with your legal rights.

3. Courier Delays

While we partner with Aramex for reliable delivery, courier delays can occasionally happen once your order has left our hands. TidyNook is not responsible for delays caused by circumstances outside our reasonable control (for example, courier network disruptions, incorrect delivery addresses provided by the customer, or events beyond Aramex's control).

That said, this does not affect your statutory right to a refund or resend if your order does not arrive within 30 days of purchase (see Section 2). If your delivery is significantly delayed, please contact us and we will follow up with Aramex on your behalf and keep you updated.

4. Shipping Costs

Free shipping applies to all orders over R500. Shipping costs below that threshold will be clearly shown at checkout before you complete your purchase.

5. Delivery Address & Failed Deliveries

Please ensure your delivery address and contact details are correct at checkout, as TidyNook is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

If a delivery attempt fails (e.g., no one available to receive the parcel), Aramex will generally attempt redelivery or leave instructions for collection. Please check any SMS/email notifications from Aramex during the delivery process.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can follow your delivery's progress with Aramex.

7. Questions?

If you have any questions about your delivery or this policy, please contact us at TidyNook@gmail.com and we'll be happy to help.

TidyNook Return & Refund Policy

Last updated: 31 July 2026

At TidyNook, we want you to be happy with your Portable Mini Ironing Machine, Electric Fabric Shaver, or Reusable Laundry Balls. This policy explains your rights and how returns work, in line with South African law - specifically the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

1. Your 7-Day Cooling-Off Right (Change of Mind)

Because you're purchasing from us online, you have the right under Section 44 of the ECT Act to cancel your order and return your item(s) for any reason, within 7 days of delivery - no explanation needed.

To qualify for a cooling-off return:

  • The item must be unused, unworn, and in its original packaging, with all accessories, manuals, and tags included
  • You must notify us within 7 days of receiving your order (see Section 5 below)
  • The item must be returned to us within a reasonable time after notifying us

Please note: For hygiene reasons, the Electric Fabric Shaver and Reusable Laundry Balls can only be returned under this cooling-off right if they are unused and the packaging is unopened and unbroken. This does not affect your rights for faulty or defective items (see Section 2).

Who pays for return shipping? Under the cooling-off right, you (the customer) are responsible for the direct cost of returning the item, unless the item is faulty or was not as described.

Refund timing: Once we receive and inspect your returned item, we'll process your refund within 15 business days, as required by law.

2. Faulty, Defective, or Unsafe Goods (6-Month Warranty)

Under Section 56 of the CPA, every product we sell comes with an implied 6-month warranty. If your item is defective, unsafe, or doesn't perform as described within 6 months of delivery, you're entitled to choose one of the following, at no cost to you:

  • A repair of the item, or
  • A replacement of the item, or
  • A full refund

In these cases, TidyNook covers the cost of return shipping - you will not be out of pocket.

This warranty does not cover damage caused by:

  • Normal wear and tear
  • Misuse, negligence, or failure to follow instructions provided with the product
  • Unauthorised repairs or modifications
  • Accidental damage after delivery

3. Items Not Eligible for Change-of-Mind Returns

To protect hygiene and safety standards, we're unable to accept change-of-mind returns on:

  • Electric Fabric Shavers or Reusable Laundry Balls that have been used, or where the original packaging has been opened or broken
  • Items returned without proof of purchase (order number or receipt)
  • Items damaged due to misuse after delivery

This does not limit your rights under Section 2 if the item is genuinely faulty.

4. Wrong or Damaged Item on Arrival

If you receive the wrong product, or your item arrives damaged or not as described, please contact us within 7 days of delivery. We will arrange a free replacement or full refund, including covering the cost of return shipping.

5. How to Start a Return

To request a return or refund, please contact us at TidyNook@gmail.com with:

  1. Your order number
  2. The product(s) you wish to return
  3. The reason for your return
  4. Photos, if the item is faulty, damaged, or incorrect

Once approved, we'll provide return instructions. Please do not send items back before receiving confirmation from us.

6. Refund Method

Approved refunds will be issued to your original payment method. Please allow up to 15 business days from when we receive and inspect the returned item for the refund to reflect, depending on your bank or payment provider.

7. Late or Delayed Deliveries

If your order does not arrive within 30 days of purchase (or an agreed delivery date), you have the right under South African law to cancel your order and receive a full refund.

8. Questions?

If you have any questions about this policy or your consumer rights, please contact us at TidyNook@gmail.com. You can also refer disputes to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission if unresolved.